2.00 CMEs
Complex Conversations in Healthcare
The Complex Conversations in Healthcare: Communicating Effectively with Patients and Families training is designed to fill gaps in many provider training programs and apply best practices for successful communication strategies in the face of conveying complex news.Â
Purchase for $99Important information for healthcare providers seeking effective ways of communicating sensitive or complicated information to patientsÂ
Difficult conversations are an inevitable—and critical—part of healthcare and mental health practice. Whether discussing a new diagnosis, navigating end-of-life decisions, addressing patient non-adherence, or exploring sensitive topics like loss, trauma, or systemic inequities, these interactions require empathy, clarity, and skill.
What Our Students Are Saying
85%
Reported Significant Learning
100%
Found the Course Notably Useful
100%
Would Recommend
Imagine a world where every patient conversation is productive and empathetic
Who is this course designed for?
What does this course cover?
What will I learn from this course?
CE Credit: Two (2) hours of CE/CME credit is available. We ask that all participants submit a post-program evaluation form at the conclusion of the program.
Approved Accrediting BodiesMeet Your Instructor
Christiane Manzella, PhD is a seasoned clinician and professor of psychology at NYU with expertise in grief, bereavement, and trauma. At Seleni, Dr. Manzella provides therapy, training, and supervision, supporting individuals and families through perinatal loss, fertility challenges, and perinatal mood and anxiety disorders. She incorporates mindfulness-based interventions developed through her research and international consulting. Dr. Manzella holds a master’s in clinical psychology and a doctorate in counseling psychology from NYU.
Learn More About Dr. ManzellaDr. Christiane Manzella comes to the Seleni Institute with extensive experience as a clinician and professor of psychology. For more than 20 years, Dr. Manzella maintained a private practice in New York City where she provided psychotherapy and supervision in several areas, including grief and bereavement, her specialty. Dr. Manzella specializes in working with parents after miscarriage, stillbirth, and child loss. Her clinical work also includes helping women and couples navigate fertility challenges as well as the potential complexities of perinatal mood and anxiety disorders. Her focus is on helping those with whom she works find ways to draw on their strengths and take the next steps that are right for them.
Dr. Manzella’s clinical approach incorporates the many advances in understanding grief and trauma as well as the ways to effectively support those who are bereaved. For example. for some individuals who are grieving, the next step might be letting go. Or it might be recognizing and nurturing their ongoing bond with and love for the child they have lost. She also brings her awareness and focus to potential mood or anxiety disorders that can complicate bereavement and trauma. She is particularly skilled at supporting parents as they explore the decision to pursue subsequent pregnancies following loss or to build a family in other ways.
Dr. Manzella addresses practical and psychological elements in all facets of clients’ lives, including career exploration. She facilitates understanding the shifts in internalized identity that often occur during life transitions and pregnancy, building on her 20 years of experience as a New York University faculty advisor and professor.
Dr. Manzella is also an expert on the relationship between loss and trauma. She is an empathic clinician who uses empirically derived interventions to establish safety and recovery and that are recognized as effective treatments for resolving grief and trauma, as well as mood and anxiety disorders. She continues to embrace and use mindfulness-based clinical interventions, including those she developed through her research and teaching at NYU and as an international consultant on managing loss and trauma.
Dr. Manzella earned both her master's degree in clinical psychology and doctorate in counseling psychology from New York University. She carried out her doctoral dissertation research at Beth Israel Medical Center hospice, with postdoctoral supervision in grief and bereavement work. Dr. Manzella also has had specialized training through the Center for Prolonged Grief, Postpartum Support International, the Postpartum Stress Center, and the Beck Institute for Cognitive Therapy. Dr. Manzella is a member of the American Psychological Association (APA) and the Association of Death Educators and Counselors (ADEC). She has completed a three-year term as a member of the ADEC board of directors. She continues to teach at New York University and makes her home in New York City.

Continuing Education Information
American Academy of Family Physicians (AAFP)
The American Academy of Family Physicians (AAFP) has reviewed Complex Conversations in Healthcare and deemed it acceptable for up to 2.00 Enduring Materials, Self-Study AAFP Prescribed credits. Term of Approval is from 02/17/2025 to 02/17/2026. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AAFP Prescribed credit is accepted by the American Medical Association as equivalent to AMA PRA Category 1 credit(s)™ toward the AMA Physician's Recognition Award. When applying for the AMA PRA, Prescribed credit earned must be reported as Prescribed, not as Category 1.
DONA International
This continuing education training can be utilized for DONA International recertification requirements and is approved for two CEUs for doulas.
National Board of Certified Counselors (NBCC)
Seleni Psychology Counseling and Support PLLC has been approved by the National Board of Certified Counselors (NBCC) as an Approved Continuing Education Provider, ACEP No. 6950. Seleni Psychology Counseling and Support PLLC is solely responsible for all aspects of the programs.
New York State Education Department
Psychologists: Seleni Psychology Counseling and Support, PLLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0095.
Social Workers: Seleni Psychology Counseling and Support, PLLC is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0477.
Professionals who are not members of the above organizations or professions are often still eligible to earn the CE credits they need by training with Seleni. Most state licensure boards and many national professional organizations grant reciprocity for eligible training programs, and we encourage professionals to check with your home state board and/or professional organization regarding its policies on reciprocity prior to enrollment.
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